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Counselling and Advocacy

Counselling/Support, Information and Advocacy refer to assistance with understanding and managing situations, behaviours and relationships associated with the person’s need for care and/or the caring role.

• The client can be either the person who is cared for or the carer. These services can be provided separately or combined.
• The service types are typically provided as one-on-one counselling, advice, and information but can be provided in a group setting.
• It also includes professional support to Carers in accessing and using general community services (advocacy) and one-to-one training or advice given to the Carer to assist them as well as the provision of information.

This type of assistance does not include:

• group activities conducted by a HACC Service where individual client records are not routinely kept;
• education, information or training provided by a HACC Service to another organisation, group or Service (HACC or non-HACC);
• advice or information provided by telephone advice or referral services on an ad hoc basis to members of the community; or
• advocacy undertaken on behalf of groups (e.g. advocating for the rights of younger people with disabilities) which is not directly associated with the needs and situation of an individual client.