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CLIENTS

Client Feedback
Catholic Community Services values your input and feedback. Feedback from clients helps us to provide the best possible care and support to enable you to maintain your health and wellbeing.

You can provide feedback in any of the following ways:

• Talking directly with your co-ordinator
• Ringing the Customer Service Centre on 1800 225 474
• Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Send a letter. Our address is: Service Innovation and Development Unit
  Catholic Community Services
  PO Box 1011
  Meadowbank NSW 2114
• Completing a Have Your Say form and returning it to us at any time (ask your co-ordinator for one, if you don't have one)
• Completing the annual client survey to let us know how we are doing
• Getting involved in Client Participation opportunities.

Charter of Rights and Responsibilities for Community Care
Catholic Community Services complies with the Department of Health and Ageing's Charter of Rights and Responsibilities for Community Services. This Charter applies to clients who receiving the following Packaged Care Services:

• Community Aged Care Packaged (CACP)
• Extended Care at Home Packages (EACH)
• Extended Care at Home Dementia Packages (EACH-D)

This Charter will provide you with information on your general rights and responsibilities as well as in relation to participation, care and services, personal information, communication, comments or complaints and fees.

More information:

• Client Participation
• Client Newsletters
• Have Your Say
• Client Information Directory